Terms of service.
The terms for this website, our text messages and a booked shoot.
Last updated
About these terms
These terms cover your use of the website at luxurylistingmedia.com and the text message program described below. They are offered by Real Estate Media Growth, LLC, doing business as Luxury Listing Media (“we”, “us”), a real estate media company serving Boise, Idaho and Denver, Colorado.
Booking a shoot
This site describes our services, shows examples of our work, and lists our packages with their starting prices. It sells nothing directly. Booking a shoot, paying for it and receiving your media all happen on our booking and payment platform at book.luxurylistingmedia.com.
When you book, our service terms apply to that order. They are set out in full below and shown at checkout, and booking through any channel is acceptance of them. They cover the work itself, including delivery, payment, cancellation, how you may use your media, and our liability for a shoot. If the website terms above and the service terms ever differ about a shoot, the service terms govern the shoot.
The booking platform is software run by a third-party provider. Its own terms of use cover your use of that software and are set out in the booking platform's terms of use. They are not our service terms.
Prices and packages
Every price on this site is a starting price. Packages and products are priced by square footage and location. Share the address and square footage for an exact quote. Floor plan measurements are approximate, for illustrative purposes only.
The packages, their contents and their starting prices shown on this site were current on the date at the top of this page and can change. The price that applies to a shoot is the one shown to you and accepted when you book.
Turnaround
This site says photos are delivered next day and video in 2 to 3 business days. Those are typical times, not guaranteed delivery dates, and revision requests can add time. For a booked shoot, delivery is covered by the service terms below.
Our work on this site
The photographs, films and text on this site are our work, and the logo is ours. Some films end on a client's or builder's own branding, which belongs to them.
The photographs and films are examples of our work on real listings. The service terms below allow us to use the media we create in our portfolio, on our website and in our own marketing. If you appear in one of these examples, or own a brand shown in one, and have a concern about it, contact us.
You are welcome to view this site and share links to it. Please do not copy, download for reuse or republish our photographs, films or text without our written permission, except where the law allows it. What a client may do with the media from their own shoot is set out in the service terms below.
Links to other sites
The Book buttons and the client login link lead to the booking platform, which is run by a third-party provider. The phone numbers and the email address on this site open your phone app or your mail app.
Text messages
If you give us your mobile number on our contact page and tick the box beside it, Luxury Listing Media may send you non-marketing text messages about your enquiry, about scheduling and reminders for a shoot you book, and to tell you when your photos or video are ready. We do not send marketing or promotional texts.
Ticking that box is optional. It is never a condition of contacting us, booking a shoot or buying anything from us, and you can withdraw it at any time.
Message frequency varies. Message and data rates may apply for any messages sent to you from us and to us from you.
You can cancel the text messages at any time. Just reply STOP to any message from us. After you send STOP, we will send you one message to confirm that you have been unsubscribed, and after that we will send you no more, unless you opt in again.
If you are having trouble with our text messages, reply HELP to any message for more assistance, or email us at team@luxurylistingmedia.com.
Carriers are not liable for delayed or undelivered messages.
You must be 18 or older to consent to receive text messages from us.
What we do with the number you give us, and who it is and is not shared with, is set out in our Privacy Policy.
Using this website
We work to keep this site accurate and available, but it is provided as it is. Prices, packages and examples can change, and we do not promise that the site will be free of errors or always available.
To the fullest extent the law allows, we are not liable for any loss that comes from using this website or relying on its information. This applies to the website only. Our liability for a shoot is set out in the service terms below.
Governing law
These terms, including the service terms below, are governed by the laws of the State of Wyoming, without regard to conflict of law rules. Any dispute about them is heard in the state or federal courts serving Ada County, Idaho.
Changes to these terms
When these terms change, the date at the top of the page changes with it. For a booked shoot, the version in effect when you place your order governs that order.
Service terms for a booked shoot
These are the terms for any shoot or other work you order from us. They are also shown at checkout on the booking platform.
Real Estate Media Growth, LLC, dba Luxury Listing Media
By checking the box at checkout, you agree to these terms. Booking through any channel, whether by phone, text, social media message or online, is also acceptance of these terms. Real Estate Media Growth, LLC, doing business as Luxury Listing Media ("we," "us," "our"), will provide the services you have ordered for the property in your order ("you," "your").
What we own. We keep ownership and copyright of everything we produce for you. That includes, but is not limited to, photos, video, drone footage, 3D tours, and floor plans, along with the written and verbal work that goes with it: marketing plans and strategy, shot lists, creative direction, captions and copy, and consulting or recommendations we provide, whether in a document, an email, or a conversation.
If you buy from us, all of it is yours to use. If you decide to go another direction, that is completely fine, but the work and ideas we provided stay ours and should not be handed to another vendor to execute.
What you can do with it. Use the media to market the property, your own business, and your brand. Use it on the MLS, social media, your website, print, and paid ads. The license is perpetual and does not expire when the property sells, so sold posts, portfolio pieces, and year in review content are all fine.
Crop it, resize it, add your text or branding, and build it into your own marketing materials. That is all fine.
What you cannot do with it. Do not sell, rent, sublicense, or transfer the media to anyone else. Do not hand our files to another media or production company to make new work from them. If the property is relisted by a different agent, this license does not carry over to them. Your license is non-exclusive and non-transferable.
Raw files. We deliver finished, edited work. We do not deliver raw or unedited files, and they are not included in the license.
Short-term rental use. If you want to use the media to market the property as a short-term rental, reach out. That is a different use and we will sort out pricing.
If someone else wants to use it. If a publication, builder, or anyone else asks to use the media, send them our way and we will handle it directly.
Credit and collaboration. No obligation either direction. If we would like to feature your listing we may send you a collaboration request, and you are free to accept or pass with no hard feelings. Same for us. Tag us or send us a collab any time and we will take it if it fits. If either of us is unsure whether something works for the other brand, a quick text or email sorts it out.
Our own use. We own the media we create and may use it as we choose, including on this website.
We may use the media we create in our portfolio, on our website, and in our own marketing.
Music licensing. Videos may include licensed music. Our license covers the music we use, but platforms match audio against the account that posts it, not against us. That means a video can occasionally get flagged or pulled on Instagram, TikTok, YouTube, or elsewhere even though it is properly licensed.
If that happens, we will dispute it on your behalf using our license. That process is handled by the platform, not by us, and it typically takes several business days with no guaranteed timeline.
If you would rather not risk the delay, we can add your accounts to our music license so your posts are covered directly. That is an annual add-on. Ask us and we will get you set up. We can also deliver your video without music on request.
Delivery. We typically deliver photos the next business day and video within two to three business days. Revision and edit requests may add time.
These are typical timelines, not guarantees. We do not guarantee any delivery date. We are not responsible for your listing timeline, go-live date, marketing schedule, or anything downstream of when media arrives. If a guaranteed delivery date is essential to your transaction, tell us before ordering so we can decide whether we are the right fit for it.
Travel. Most of our service area has no travel fee.
For listings outside our standard coverage area a travel fee may apply. We keep it as low as we can, and we will tell you the amount before the shoot so there are no surprises on your invoice. Fees scale with distance.
If you are not sure whether a property is inside our standard area, just ask.
Revisions and final delivery. All deliverables are final on delivery.
We want you happy with your media, and we regularly make re-edits at no charge. Ask us. Most of the time the answer is yes.
Revisions are provided at our discretion and are not guaranteed. Requests that go beyond normal editing, or that amount to reshooting or rebuilding work already delivered, may be declined or quoted as additional work. We will tell you which it is before doing anything.
A revision request does not pause or extend the payment terms.
Measurements and property information. Floor plans, scans, square footage, and room dimensions are provided for demonstrative purposes only. They are generated from scanning technology, not from a professional survey or appraisal, and they carry variance in both accuracy and which spaces are included. Closets, mechanical areas, and irregular spaces may be measured differently or not at all, and results can differ meaningfully from the figures a professional appraiser or surveyor would produce.
Do not use our measurements as the source for any legal, contractual, or disclosure purpose, including listing square footage. If accurate figures are required, obtain a professional measurement. We are not liable for discrepancies between our estimates and any professional measurement, or for any claim arising from their use.
We photograph and film what is there. We are not responsible for verifying property details, conditions, ownership, or anything else represented in your listing.
Edited and AI-assisted media. Some media may be edited or AI-assisted, including virtual twilight, virtual staging, and sky or object edits. You are responsible for disclosing edited media where your MLS, brokerage, or state regulations require it, and for confirming that what you publish meets those rules. Tell us if something needs to be changed or labeled and we will take care of it.
Property access. You grant us access to the property at the scheduled time.
You may give us lockbox codes, gate codes, alarm codes, or other access information. We share it with the people who need it to do the work: our team and the contractors assigned to your shoot. Access information you provide is stored in our booking system as part of your order record, which our team and contractors can access.
Homes for sale are accessed by a lot of people, including agents, buyers, inspectors, appraisers, stagers, landscapers, cleaners, and other contractors. We are not liable for damage to or loss of property, or for anything that happens at the property, unless it is demonstrably caused by us. Holding access information does not make us responsible for anything that occurs there.
If something does happen and you believe we were involved, tell us right away and we will look into it honestly.
How we staff your shoot. We perform work ourselves and through independent contractors, including photographers, videographers, and editors. Contractors may access our booking system in order to complete assigned work.
Third-party software and data security. We use third-party software to run our business, including our booking and delivery platform and our CRM. We do not own or control those systems and we cannot guarantee their security. We are not liable for any data breach, security incident, outage, or loss of data occurring on a third-party platform, or for anything resulting from one.
Your requirements. If you, your brokerage, or your organization have specific standards or requirements of any kind, including insurance coverage, certifications, vendor policies, or compliance rules, tell us in writing before we begin work. Absent that notice, we will perform the work under our standard practices and coverage.
Cancellation, rescheduling, and access. Real estate moves fast and plans change. We are flexible, and we would rather reschedule than charge you.
Reschedule or cancel with at least 24 hours notice and there is no charge.
If a shoot is cancelled the day of, or if our photographer arrives and cannot complete the work because the property is not accessible, is not ready, or required parties are not available, we may charge 50 percent of the order plus 100 percent of the travel fee if applicable. Our photographer has already committed the day and driven to the property, and we pay them for that time either way.
We waive this often, especially for weather, staging delays, and seller issues outside your control. Ask us. The policy exists for the cases where a day is lost with no notice, not for the ordinary friction of a transaction.
Payment. Payment is due upon delivery and no later than three business days after delivery. We complete the work and incur our costs before you pay.
By placing an order, whether through our shopping cart, website, by phone, by text, by email, by direct message, or by any other method, you are agreeing to pay for the completed work. If payment is not received within three business days, we may charge any card we have on file from this or any previous order, or pursue collection by any lawful means, including reasonable collection costs. Unpaid work means the license is not active.
Refunds. All sales are final and all deliverables are final. When you place an order, you are agreeing to pay for the completed work. We do not issue refunds, in whole or in part, for delivered work.
If something is not right, tell us and we will fix it. Re-edits and corrections are how we make it right.
Right to refuse. We reserve the right to decline or discontinue service to anyone for any lawful reason.
Liability. We are not liable for delays, missed timelines, technical issues, weather, equipment failure, scheduling changes, or media being temporarily unavailable.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, punitive, or consequential damages of any kind, including lost sales, lost commissions, lost or delayed opportunities, delayed listings, or reputational harm, whether or not we were told such damages were possible.
Our total liability for any and all claims, however they arise and whether based in contract, negligence, or any other theory, is limited to the amount you paid for the affected order. This is a single combined limit across all claims, not a limit per claim.
You agree to hold us harmless from and indemnify us against claims arising out of how the media, advice, or anything else we provide is used, published, or represented.
Our role. We are a media company. We are not licensed real estate agents, appraisers, surveyors, inspectors, or attorneys, and nothing we provide is professional advice in those areas. You are responsible for how you use what we deliver and for compliance with the rules that govern your business.
Governing law. These terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules. Any dispute is heard in the state or federal courts serving Ada County, Idaho.
Changes to these terms. We may update these terms. The version in effect when you place your order governs that order. The current version is always available on our website.
Questions. If something here does not fit your situation, ask us. We would rather talk it through than have you guess.
Contact
Questions about these terms go to the team by email or by phone.